Shipping & Returns

 

Shipping

Orders are usually shipped out on a Monday or a Tuesday via USPS. Shipping rate will depend on your location. We ship “Priority Mail Express.” We will notify you a week prior to shipping and again when we ship with your tracking number. “Priority Mail Express” is the fastest mail service offered by the post office. It provides a 1 day or 2 day Priority Mail Express delivery. Note: a full postage refund will be paid only if the shipment is not delivered or delivery attempted within 3 days. The customer should expect a 2-3 day delivery standard. This is the USPS policy on live day old birds. If a late delivery occurs, an insurance claim will need to be submitted through USPS for a refund.

Cancellation

If you choose to cancel your order we will issue you a gift certificate to be used on a future purchase. We DO NOT do money back refunds. If you need to cancel your order, please email us the reason for your cancellation. It is difficult to precisely predict laying rates, fertility rates, and hatch rates. We do our best to accurately estimate delivery dates, but it is only an estimate, and we can be wrong. If Flint River Guinea cannot fill your order within 3 weeks of your estimated shipping date, a full refund will be issued if requested.

Refunds and Returns

No refunds or returns on guinea keets or hatching eggs. If keets are shipped and DOA, then paid DOA keets will be refunded. Shipping is non-refundable.